Meter Check Requests

Utility concerns are rarely due to issues with the meter itself, so meter checks should be a last resort. Before requesting one, it’s important to follow a few key steps.

Step 1: Review Your Usage Habits

Before requesting any checks, take time to analyze how utilities are being used in your apartment.

• Seasonal changes:
  Electricity usage often increases in summer (A/C use) and winter (heating use).
• Occupancy changes:
  A spike in usage may occur when roommates move in or out, or if guests stay over.
  • Permanent occupancy changes can affect monthly usage moving forward.
  • Temporary occupancy changes typically impact one billing cycle.
• Daily usage tracking (if available):
  Look for specific spikes that align with changes in usage or occupancy.
• Coordinate with roommates:
  Utility usage is often shared. Talk with your roommates to align on conservation efforts.

Step 2: Submit a Maintenance Request

If your usage still seems high after reviewing habits, your next step is to request maintenance through your leasing office.

• The maintenance team can check to ensure your appliances are running efficiently.
• If you already suspect a broken or malfunctioning appliance (e.g., A/C unit), you can skip Step 1 and request maintenance immediately

Important:

If maintenance discovers and fixes an issue that impacted your utility usage, you can contact Conservice to request a billing adjustment for the affected period.

Step 3: Contact Conservice Customer Service

Still seeing unusual utility usage after completing Steps 1 and 2?
You may now contact Conservice Customer Service to discuss a possible meter check.

When you reach out, be prepared to review:

• Your current usage amount
• Your usage habits
• Any maintenance work performed by your property

Please note:

If your usage appears normal based on your property’s average and your provided details, a meter check may not be submitted.

This three-step process also applies to gas and water meter check requests. You can also view our Leak/Meter Checklist for water for additional guidance.

Related to

• Student Housing

Updated October 02, 2025 21:14