How Do I Dispute My Bill?

We are committed to accurate billing, but if something doesn’t look right, we want to help you investigate. Follow these steps for the fastest resolution.

1. Gather Your Information

Please gather these details before contacting us, to enable us to review your account more efficiently:

• Specific Dates: Note the exact service period and the specific utility (water, electric, etc.) you are questioning. For example: 3/1/26-5/1/26.
• Usage Evidence: If you are disputing a leak that has been fixed, gather the date the leak was noticed, the date it was reported to maintenance, and the date it was repaired. Not all leaks or maintenance issues may be eligible for adjustments. Please check with your property management to clarify.
• Lease Details: If the dispute is about your move-in date or occupancy, ensure you have your lease agreement handy to verify the terms you signed. 
• Leasing Office Referral: If you were referred to dispute a charge with us by someone in your leasing office, please have their name so we can follow up with them as well.

2. Review the Help Center

Many common concerns, like understanding Ratio Utility Billing (RUBS) or how True-Ups work, are explained in detail here in our Help Center. These resources can often provide an immediate answer without the need for a follow-up call.

RUBS

True-Ups

3. Contact Us

If your research confirms an error, please reach out through one of the following channels:

• Live Chat: Visit UtilitiesInfo.com to chat with a live representative Monday through Friday, 6:00 AM – 8:00 PM MST.
• Phone Support: Call our customer service line at 866-947-7379 for direct assistance.
• Email: Submit your dispute or send required documentation (like provider bills or repair receipts) to [e-mail].

What happens next? Our team will research the charges, and if an error is found, we will coordinate with your property management to issue any necessary credits.
 

Updated June 19, 2026 21:51