When you reach out to the Conservice team via phone, email, or chat, it’s important to understand that some inquiries may require additional time for research and resolution. This article outlines the steps involved in our review process to provide clarity on what to expect.
- Conversation Recap: After concluding the interaction, the Conservice Representative will save a note detailing the discussion in your account.
- Ticket Submission: If further review is necessary, a ticket is submitted to our Resolutions team. They will assess the request and either resolve it or redirect it to the appropriate department within Conservice.
- Resolution: The Resolutions team typically completes this process within 3-5 business days, though certain cases may require more time depending on complexity.
- Additional Information: Occasionally, the Resolutions team may require additional information from you. In such cases, they will reach out via email for clarification.
- Resolution Notification: Once a resolution is reached, you will receive an email detailing the outcome and any necessary actions.
Resolution FAQs:
- Can I request an update before Conservice reaches out to me?
- Yes. You can request updates on the status of your account review at any time by contacting our Customer Service team via email, chat, or phone. Additionally, if expedited resolution is necessary, our team can facilitate that process.
- Can I respond to the email I receive from the resolutions team?
- Yes. Feel free to respond to any emails from the Resolutions team for further clarification on the resolution. They will provide additional details as needed.
- It’s been 3-5 business days. Why is my request not resolved yet?
- While most resolutions are completed within the designated time frame, some issues may take longer, especially if multiple Conservice departments or the property management team are involved. You are encouraged to reach out for updates if needed.
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